Training for Every Step of Every Hospitality Career

We're excited to announce a partnership between AAHOA, AHLEI, and ServSafe, bringing exceptional online learning opportunities to AAHOA Members.

Through this collaboration, AAHOA Members can access AHLEI’s extensive range of courses designed to enhance hospitality skills and knowledge.

Whether you're looking to refine your expertise or gain new insights, this partnership provides valuable resources to help you succeed in the industry. Explore the benefits and elevate your career with AAHOA and AHLEI today!

New for 2024!

Popular Training & Certification Programs Available

Certified Hotel Administrator (CHA)
NEW! Certified Hospitality Manager (CHM)
Certified Hospitality Supervisor (CHS)
NEW! Certified Lodging Security Officer (CLSO)*
Certified Guest Service Professional (CGSP)*

NEW! De-escalation and Active Threat Response
Understanding Unconscious Bias*
Sexual Harassment Prevention*
Serving Guests with Disabilities*
START Skills, Tasks and Results Training

*Available in English/Spanish

Learn More

Just a Few Learning Opportunities

START Position-Specific Training

AHLEI's START (Skills, Tasks, and Results Training®) program offers six line-level training programs. Each provides the essential skills and industry knowledge required for front-line positions at lodging properties, culminating in a certification exam and professional designation. Options include:

Certified Breakfast Attendant
Certified Front Desk Representative
Certified Guestroom Attendant
Certified Kitchen Cook
Certified Maintenance Employee
Certified Restaurant Server

Guest Service Gold® Training

AHLEI's Guest Service Gold® training program leads to the Certified Guest Service Professional (CGSP®) designation. It is recommended for use in every workforce program, to develop the solid guest service skills that are critical in the hospitality industry. There are two versions of the course:

Guest Service Gold®: Golden Opportunities (specific to hotels and other lodging properties)
Guest Service Gold®: Tourism (applicable to any business that participates in the tourism industry)

CHA®: Certified Hotel Administrator

Hospitality managers and executives have a vision and lead every level of their team to bring it to fruition. Prove your managerial skills and dedication to the industry with the prestigious Certified Hotel Administrator (CHA®) certification. Program topics include: