Training for Every Step of Every Hospitality Career

We're excited to announce a partnership between AAHOA, AHLEI, and ServSafe, bringing exceptional online learning opportunities to AAHOA Members. 

Through this collaboration, AAHOA Members can access AHLEI’s extensive range of courses designed to enhance hospitality skills and knowledge. 
Whether you're looking to refine your expertise or gain new insights, this partnership provides valuable resources to help you succeed in the industry. Explore the benefits and elevate your career with AAHOA and AHLEI today!
New for 2024!
Popular Training & Certification Programs Available
  • Certified Hotel Administrator (CHA)
  • NEW! Certified Hospitality Manager (CHM)
  • Certified Hospitality Supervisor (CHS)
  • NEW! Certified Lodging Security Officer (CLSO)*
  • Certified Guest Service Professional (CGSP)*
  • NEW! De-escalation and Active Threat Response
  • Understanding Unconscious Bias*
  • Sexual Harassment Prevention*
  • Serving Guests with Disabilities*
  • START Skills, Tasks and Results Training
*Available in English/Spanish
Just a Few Learning Opportunities
START Position-Specific Training
AHLEI's START (Skills, Tasks, and Results Training®) program offers six line-level training programs. Each provides the essential skills and industry knowledge required for front-line positions at lodging properties, culminating in a certification exam and professional designation. Options include:
  • Certified Breakfast Attendant
  • Certified Front Desk Representative
  • Certified Guestroom Attendant
  • Certified Kitchen Cook
  • Certified Maintenance Employee
  • Certified Restaurant Server
Guest Service Gold® Training 
AHLEI's Guest Service Gold® training program leads to the Certified Guest Service Professional (CGSP®) designation. It is recommended for use in every workforce program, to develop the solid guest service skills that are critical in the hospitality industry. There are two versions of the course:
  • Guest Service Gold®: Golden Opportunities (specific to hotels and other lodging properties)
  • Guest Service Gold®: Tourism (applicable to any business that participates in the tourism industry)
CHA®: Certified Hotel Administrator
Hospitality managers and executives have a vision and lead every level of their team to bring it to fruition. Prove your managerial skills and dedication to the industry with the prestigious Certified Hotel Administrator (CHA®) certification. Program topics include:
  • Financial Management
  • Food and Beverage Management
  • Human Resources
  • Leadership
  • Marketing and Sales
  • Revenue Management
  • Rooms Management
It Pays to Be An AAHOA Member

Develop your emerging leaders with industry leading hospitality training and certification resources from AHLEI® and ServSafe.

Our partnership offers exclusive discounts and access to comprehensive training and development programs designed to enhance skills, knowledge, and career growth within the hospitality industry.

AAHOA Members receive an exclusive 15% discount!

*Requires login to MyAAHOA to access.
Industry Partners
The following Industry Partners provide generous ongoing support to AAHOA and our membership. We sincerely appreciate our Industry Partners' contributions to the association and the industry.
Industry Partner Industry Partner Industry Partner Industry Partner
The foremost resource and advocate for
America’s hotel owners

1100 Abernathy Road, Suite 725 Atlanta, GA 30328-6707


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