Honoring the Life of AAHOA Member Hemant Mistry: Hotelier Safety Resources for Dealing with Problematic Guests and Situations

In response to the recent tragedy in Oklahoma City, which resulted in the passing of hotel owner and AAHOA Member Hemant Mistry, AAHOA is committed to providing immediate access to educational resources on handling challenging guests and sensitive situations. 

For more details on the incident, please refer to AAHOA's press release, which was issued Wednesday, June 26, and is available here. 

AAHOA Chairman Miraj S. Patel also discussed these efforts in an interview on Fox26 News in Houston, emphasizing AAHOA's dedication to using this tragedy to honor Hemant's memory and enhance member education. 

The interview can be viewed here, but please be aware that the interview contains graphic and distressing footage of the struggle.

Additionally, AAHOA is expediting the creation of a July webinar to assist hoteliers in managing such issues. 

Below is a list of current accessible resources:

• Balancing independence: Adopting best practices from branded hotels in safety and security
• Security slip-ups: Steer clear of these five hotel security mistakes
• Time’s up!: Don’t wait to ensure the security of your property, staff, and guests
• The best defense is a good offense
• Finding solid ground: Building a culture of safety and security on a firm foundation
• Finding the phonies: Overcoming the rise in fake IDs
• How to discourage loitering at your hotel
• Cover your bases: 5 ways to reduce your risk in the extended-stay market
• Safe employees are happy employees
• Diffusing tense situations
• A safer experience: Hotel security tools being shared with local first responders
• Mitigating travel safety concerns for female travelers
• Data and hotel security: Everything you need to know about protecting your data, your property, and your business