Rising Wages, Difficulty Finding Employees Among Top Hotel Company Concerns
May 31, 20240 comments
Rising Wages, Difficulty Finding Employees Among Top Hotel Company Concerns

The hospitality industry is still grappling with labor issues post-pandemic. Despite improvements, rising wages and staff retention remain tough.

  • Labor Market Evolution
    • Robert Habeeb, CEO of Maverick Hotels & Restaurants: The labor shortage is now moderate, but wage inflation is taking a big hit. Competition for workers is fierce.
  • Lost Talent Impact
    • Dorothy Dowling, Managing Director, Horwath HTL: Many skilled professionals left during COVID. Need to rebuild the industry’s career appeal.
  • Retention & Career Pathways
    • Liz Uber, COO, Extended Stay America: Finding staff is easier, but keeping them is hard. Emphasize career growth without needing advanced degrees.
  • Flexibility & Benefits
    • Flexibility and benefits are key. Flexible hours, weekly pay, and family leave attract staff. A shift towards work-life balance is essential.
  • Embracing Demographics
    • Focus on older workers who offer experience and knowledge. Break biases and embrace this growing labor segment.
  • Future-Ready Workforce
    • Reimagine workforce strategies. Significant mindset changes are needed to adapt to modern worker expectations.
  • Recruitment & Culture
    • Geoff Ballotti, CEO, Wyndham Hotels & Resorts: Active recruitment of younger workers is crucial.
    • John Murray, Sonesta International Hotels CEO: Apprenticeship programs can attract new talent.
    • Rajiv Trivedi, Board Member, Red Roof: Positive work culture and open communication retain staff.
  • Purpose-Driven Hospitality
    • Greg Juceam, CEO, Extended Stay America: Focus on caring for associates and guests to improve retention.
  • The Bottom Line
    • The hospitality industry must adapt to changing labor dynamics with flexibility, strong culture, and proactive recruitment to thrive post-pandemic.

Read the entire article from Lodging Magazine

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